FREQUENTLY ASKED QUESTIONS

FAQ’s

TrueMed Wellness

  • It’s a 20 minute conversation designed to understand your symptoms, goals, and preferences. We help assess whether plant-based or alternative therapies might be suitable, and if appropriate, refer you to a trusted prescriber.

  • No. We don’t prescribe. This session helps determine your fit for further care. If suitable, we refer you to an independent, qualified clinician who may explore prescribing options with you.

  • No referral is needed. You can book directly with TrueMed for your initial consultation.

  • The consult costs $50 AUD. This is a one time payment with no subscription or commitment.

  • Yes we offer consults online across both countries, and can refer you to prescribers registered in your region.

  • Absolutely. All consultations and intake forms are confidential and follow privacy standards in your country.

FAQ’s

TrueMed Research

  • We specialise in feasibility studies, observational research, and real-world data collection particularly in the area of plant-based and alternative therapies.

  • Yes. We work with our internal networks and partner prescribers to ethically recruit eligible participants based on your study protocol.

  • Yes. We offer professional medical writing, including feasibility summaries, ethics-ready protocols, stakeholder white papers, and manuscript development.

  • We align all research activity with Australian and New Zealand guidelines, including ethics, privacy, and advertising standards.

  • Yes. Contact us to request a sample feasibility package or a call to discuss project scope.

FAQ’s

TrueMed Education

  • We provide:

    • Printable tracking tools for patients

    • Prescriber training modules

    • Research-based journal club subscriptions

    • Templates for study design and planning

  • No. All tools and education are non-promotional and comply with Australian Therapeutic Goods Administration (TGA) guidelines.

  • Yes materials are licensed for individual or organisational educational use (non-commercial). For bulk licensing or reuse, please contact us.

  • Yes. We offer both live and recorded sessions for prescribers, MSL teams, and allied health professionals.

FAQ’s

General FAQ’s

  • No. We are not a medical clinic or pharmacy. We are a support service offering consultations, referrals, education, and research support.

  • Yes, as long as the patient gives consent and attends the consult.

  • We operate online across Australia and New Zealand. Our team includes clinicians, researchers, and educators based in both regions.

Legal

  • The content and services provided by TrueMed Enterprises are for informational and educational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

    1. Not Medical Advice

    TrueMed Enterprises is not a medical clinic and does not provide diagnostic services, therapeutic treatment, or medical prescriptions. Our Patient Solutions Consult is an educational service intended to help individuals explore their symptoms, goals, and care options, including possible referral to independent registered healthcare providers.

    All treatment decisions should be made in consultation with a licensed health professional.

    2. No Therapeutic Claims

    TrueMed does not advertise, endorse, or promote unapproved therapeutic goods, including medicinal cannabis or nicotine products. We do not make claims of efficacy for any product or treatment.

    Our services and content are compliant with the:

    • Australian Therapeutic Goods Administration (TGA) Advertising Code

    • New Zealand Medicines Act 1981 and Medsafe guidance

    3. Use of Information and Digital Content

    All content, including downloadable tools and educational materials, is provided for general guidance and self-education. While we strive to ensure accuracy, we make no guarantees regarding the completeness, reliability, or outcomes associated with use of this information.

    Digital products:

    • Are intended for personal or internal professional use only

    • Are not substitutes for clinical advice

    • May not be redistributed or resold without written permission

    • Do not guarantee therapeutic outcomes

    4. Consultations and Referral Pathways

    TrueMed’s Patient Solutions Consults:

    • Are strictly non-diagnostic and non-clinical

    • Are offered at a fixed cost with no obligation to proceed

    • May result in referral to qualified, independent prescribers

    • Do not result in direct product recommendations or prescriptions

    Referrals are made to licensed practitioners acting independently. TrueMed is not responsible for clinical decisions made by third-party providers.

    5. Educational and Research Services

    TrueMed provides:

    • Eligibility exploration consults

    • Referral pathways to independent prescribers

    • Real-world research services (e.g., feasibility design, data collection, summary reports)

    • Digital education and training tools

    These offerings are designed to support informed decision-making. They are non-promotional, non-clinical, and structured for compliance within Australian and New Zealand regulatory frameworks.

    6. Limitation of Liability

    TrueMed Enterprises, including its directors, employees, and affiliates, shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, consultations, or downloadable content.

    Use of this website and associated resources is entirely at your own discretion and risk.

    7. Jurisdiction and Regulatory Context

    Our services are intended for users residing in:

    • Australia (governed by TGA and AHPRA standards)

    • New Zealand (governed by Medsafe and the Medical Council of NZ)

    Any references to health frameworks, treatment practices, or regulatory compliance apply specifically to these jurisdictions. We do not offer services outside these regions unless explicitly stated.

    8. Changes to This Disclaimer

    This disclaimer may be updated periodically to reflect changes in services, regulations, or legal requirements. Continued use of the TrueMed website or services constitutes acceptance of the most current version.

  • These Terms of Use govern your access to and use of the TrueMed website, services, and digital downloads.

    1. Use of Digital Products

    All downloadable content (e.g. symptom trackers, templates, guides) is provided under a personal-use, non-commercial license. You may not copy, redistribute, resell, or modify any material for external use without express written permission.

    2. Educational Purposes Only

    Our products are informational in nature and not intended to substitute for professional healthcare advice or treatment. They do not constitute medical records, therapy documentation, or prescriptive tools.

    3. Refund Policy

    Due to the nature of digital products, all sales are final. No refunds or exchanges are available after purchase unless required by law.

    4. User Conduct

    You agree not to use our website or services for any unlawful purpose, nor to attempt unauthorized access or interfere with our platform’s functionality or data.

    5. Modifications

    TrueMed reserves the right to modify these Terms of Use at any time. Continued use of the website constitutes agreement to the most updated version.

    For licensing or commercial use inquiries, contact: info@truemedenterprises.com or via our contact form.

  • TrueMed is committed to protecting your privacy and handling your personal information in accordance with Australian and New Zealand privacy laws.

    1. Information We Collect

    • Basic contact information (name, email, phone)

    • Health-related information submitted via intake forms (voluntary and consent-based)

    • Booking data and consultation preferences

    • Website usage analytics (non-identifiable)

    2. How We Use Your Information

    We collect data to:

    • Schedule and deliver your consultation

    • Improve our tools and services

    • Provide anonymised insights for research (only with your consent)

    • Contact you with relevant updates if you opt in

    3. Data Storage and Security

    We take appropriate technical and organisational steps to protect your personal data from misuse, loss, or unauthorized access. Sensitive intake data is stored in compliance with privacy regulations and encrypted where applicable.

    4. Third-Party Services

    We use secure third-party tools for booking, form submission, and digital downloads. We do not sell or rent your information to third parties.

    5. Your Rights

    You may request access to, correction of, or deletion of your data at any time by contacting us at info@truemedenterprises.com you may also unsubscribe from any communications at any time.

    6. International Users

    Our services are targeted to users in Australia and New Zealand only. Use from outside these regions is not supported and may be subject to different legal frameworks.

    Questions?
    Contact our Privacy Officer at: info@truemedenterprises.com